Welcome to
NATEO
We offer reporting, monitoring and analytics, Voice Recording, queue management, device and DID management for Microsoft Teams and other Unified Communication systems
Record, report, manage your MS Teams
We can assist with your Microsoft Teams and UC environments – to manage, report, analyze and record your calls.
Measure everything
Discover spikes in missed calls, see average duration, call attendants.
Identify call quality issues
Increases service levels and user experience
Intuitive design
View multiple statistics, ranges, numbers and extensions in a single pane of glass view
Increase satisfaction
Call back any callers that hung up prior to talking to agents
Boost productivity
Monitor conversations to ensure the highest levels of employee engagement
Avoid GDPR issues
Installed in customer environment, eliminating external data sovereignty issues
Customize the experience
Change screen color and personalize dashboard
Gamification for agents
Motivate and drive agent activity, increasing overall agent performance
100’s of features & applications
Our products and modules offer real time, historical and scheduled reporting, analytics and wallboards including on Queues and Auto Attendants
Know your agents
The Microsoft Teams Voice Recording (VR) solution we provide is ideal for activity tracking and monitoring agents productivity
Control the flow
Our Queue Management module will allow the agent to make changes to Teams queues and auto attendants directly from our page without using Teams Admin Center credentials
Good management wins the long race
DID Range Number Management will also enable provisioning for your Microsoft Teams environment.
Device Management allows you to manage and update your Poly, Jabra and Epos devices.
The NATEO suite of modules will provide with:
The NATEO suite of modules will provide with:
✔ Reporting and analytics on calls activity
✔ Realtime and historical dashboards (for TV presentations and wallboards)
✔ DID Range Manager and number provisioning
✔ Voice recording (VR) for Microsoft Teams environments
✔ Queues and auto attendants reporting
✔ User adoption
✔ Call quality
✔ Employee collaboration and productivity tracking
✔ SIP trunks usage
✔ Call cost features
